FAQs for Individuals

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The following are answers to some commonly-asked questions about Activ Doctors Online and our services for individuals and their families.

Why do I need a PHR?

There are several reasons to keep your health records in electronic format – the most important of which is the safety of those records and constant access. While major life events, such as moving or natural disasters, can make your paper-based records disappear or hard to access, online Personal Health Records allow you to consolidate all of your medical records onto one easy-to-access portal. Your PHR will allow you to improve your health, save time, and save money on care costs.

Improve Your Health. Through your PHR, can track your health indicators and any health matters you feel the need to watch more closely. Doing so allows you to make better healthcare decisions and be more aware of your well-being and how best to manage it. Through your PHR, you can also set health goals for yourself and access personal information that can help you reach your goals.

Save Time. The PHR is also more than just a portal to store your documents – it also allows you to better organize your time by tracking and scheduling appointments. It also provides important medical details automatically to new physicians without them having to shuffle through documents. With a PHR, your entire medical history can be kept in your control, and it can be quickly and easily transferred to a new physician should you change doctors, cities or even countries.

Save Money. By keeping the medical records in your PHR accurate and up-to-date, you can avoid paying for duplicate medical tests or procedures. You can also set up preventative care alerts that help you stay healthy and reduce the likelihood of incurring unnecessary healthcare expenses.

What does a medical record include and how is it assembled into my PHR account?

In addition to helping you manage your records and keeping you updated about your health, Activ Doctors Online can help you assemble your entire medical file electronically. Our portal features an easy-to-use application that allows you to effortlessly upload and organize your own medical records. Your PHR will include relevant health information such as:

To start assembling your health record, all you need to do is log in to your account by accessing https://www.activ-doctors.com where you will be prompted to enter your username and password. From there, you can easily upload your medical records in a variety of file formats to our secure portal. You will be able to consult and update those records as your medical history evolves. Should you ever require any assistance reviewing or adding information to your health record, our support team is just a quick phone call away and ready to lend a hand when you need it. Additionally, should you experience any difficulties gathering your records, Activ Doctors Online can contact your physicians for you and collect your documents for a nominal one-time fee. This service is available through our Medical Records Assistance Program.

Who has access to my medical data?

Your privacy is very important to us – and keeping your health information protected and secure is one of our highest priorities. In fact, we are highly committed to ensuring that all measures are taken in order to secure the privacy and confidentiality of all information collected.
Activ Doctors Online operates in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA), which establishes national standards for the protection of data included in electronic healthcare transactions. We also abide by any applicable Internet data protection legislation and connected regulations. Once you activate your Activ Doctors Online account, you can rest assured that your personal data is protected by the highest standards of data encryption technology and guarded with utmost care and confidentiality. We only access your data to the extent necessary to provide the services you are registered for.
To read more about how we work to protect you and your information, please review our Privacy Policy.

Do I need to have any specific health problems to benefit from the
Activ Doctors Online service?

No. At Activ Doctors Online, we strongly believe that in order to be healthy, it is necessary for individuals to be well prepared. This means having all of your medical records in one centralized, easy-to-access location, independent from any healthcare or insurance provider. By choosing to digitalize and store your medical records online, you give yourself the benefit of accessibility and mobility, and the peace of mind of being well organized and well prepared. Whether you choose to store your health records on our portal or take advantage of our second opinion services, Activ Doctors Online has a range of plans designed to meet the healthcare needs of healthy patients, as well as those with specific medical conditions.

How do I input digital imagery or scans?

Most scans and images are stored as specific file types, with extensions such as .jpg or .mpg immediately following the file name. Activ Doctors Online’s portal platform supports any of these file types. Most radiology and X-ray providers will give you a copy of your file on DVD, at no cost. Once you have the files you can upload them easily to your PHR.
Please keep in mind that certain file types may require a specific program to be properly viewed. For instance, you can’t open a Microsoft Word document without a word processing program on your computer. We recommend that you acquire a copy of any such program on your computer so that you can view your scans and other digital files at any time. These programs will usually be provided for you on the DVD with your X-rays, MRIs, lab reports, etc.

How does the Medical Director select the doctors for my Second Opinion?

Because we place such a high priority on providing second opinions within 48 hours of your medical records being fully uploaded and available for consultation, our selection of physicians is partly based on immediate availability. Rest assured, however, that we always provide the credentials of the doctors who reviewed your case. We guarantee you will be more than satisfied.
Activ Doctors Online only affiliates with physicians from the best medical schools and training programs – and all of our doctors are experts in their respective fields. This means that you never have to worry about your second opinion coming from an unqualified physician.

How do I access and use the Medical Records Assistance Program?

Our Medical Records Assistance Program has several components. Any of these can be accessed by calling 1-888-51-ACTIV. Examples of ways we can help include:

• Gathering your records from current or previous physicians.
• Scanning your paper records.
• Reviewing paper or electronic records in order to detect specific problems which you may have overlooked.
• Electronically uploading your records to the appropriate sections of your PHR.

Although this may sound complicated, all of these steps really are quite simple. Our technical support team can explain how to complete these steps for free. If you want us to take any or all of these steps out of your hands entirely, we’d be more than pleased to do so for a nominal fee.

Is there anyone who can help me if I have any issues or problems with my account?

Yes. Our support staff is available to assist you with any questions or issues you may have from 9am to 5pm Eastern Standard Time. You can also contact us via our online “Contact us” form. Additionally, you can call 1-888-51-ACTIV and request to be contacted outside of our normal hours. We are more than happy to answer your questions or concerns.